DELIVERY INFO

AUSTRALIA

PLEASE NOTE AUSTRALIA POST ARE CURRENTLY EXPERIENCING DELAYS IN MANY LOCATIONS DUE TO COVID-19 (INCREASED DEMAND FOR ONLINE SHOPPING).

We offer FREE shipping on all orders over $135 or

  • Australian Standard Shipping  National delivery within 3-7 business days in National Metropolitan areas. Regional areas can take longer.
  • Australian Express Shipping  National delivery within 1-2 business days in National Metropolitan areas. Regional areas can take longer.
  • Please note we use Australia Post and are subject to their delays from time to time.

 DELIVERY INFORMATION 

  • We send all Australian orders via Australia Post in Australia
  • We endeavour to send your order as soon as possible, and most of the time this is the same day or the next business day (when stock is available).
  • Please note, our daily order cut off is 2pm. All orders placed after this time will be shipped the following day.

ORDER TRACKING 

You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.

What if my order doesn't arrive in the expected time?

First, check if your order has been delivered using the tracking number sent to you in your order confirmation email.

If the order was unable to fit in your letterbox or no one was home to receive it, you may have an “Item Awaiting Collection” or “Safe Drop” card in your letterbox or under your door with further instructions.

If you believe your article has gone missing please contact us and we will investigate further.

Can you deliver to PO Boxes?

Yes, we can deliver to PO Boxes in Australia and internationally.

Can you deliver to my work address?

Yes, we can deliver to your work address. Please make sure you include the company name in the shipping address to avoid issues with delivery.

 

INTERNATIONAL

Do you ship to international addresses?

Yes. International orders are shipped via Australia Post using Express Post International to all other destinations. Delivery typically takes 3-10 working days to major cities.

How much does international shipping cost?

Costs vary depending on where you live. The following international shipping costs apply:

Shipping Address

Shipping Cost

New Zealand

AUD 30.00

USA

AUD 30.00

All other destinations via Express Post International.


ORDER TRACKING

You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.

Will I have to pay customs duty on my international order?

Orders to some countries may incur customs or import duty. Please check with your local customs office before ordering

What if my international order doesn’t arrive in the expected time?

Delivery times to international destinations vary due to customs delays and other events outside our control. First, check if your order has been delivered using the tracking number sent to you in your order confirmation email.

You can also check the Australia Post International Post Guide showing usual delivery time frames for each country. 

If you believe your article has gone missing please contact us and we will investigate further.